0011 ships worldwide.
Orders are processed for shipment from Monday to Friday from 11.00 am to. 5.30. pm (CET). Orders placed from Friday to Sunday will be processed on the following Monday.
In-stock items
If the item is in stock we will ship within 7-14 working days.
Deliveries may incur slight delays during holiday periods and please note that couriers do not deliver on public holidays or weekends.
An extra working day is required for orders paid for by credit card to allow for standard administrative procedures.
Shipping costs are to be covered by the customer.
Pre-orders
Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months.
For 0011 pre-orders the delivery deadline is expected within 60 to 90 days maximum.
0011 cannot be accountable for any delays made on pre-orderable items during the production stage.
0011 will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day.
The shipping country provided in the order confirmation for pre-orders cannot be later modified.
Out of stock
When the item is out of stock you can sign in to get notified once it’s available again.
If for any reason you are not satisfied with an order, the item(s) can be returned for size our color exchange within 14 days of the merchandise’s delivery date.
Items must be returned intact and with their packaging (dust bag and – eventually – gift box).
If the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), the original packaging and packing, the customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the product. 0011 can also decide to not accept the return and send the item back to you at your own expenses. To this purpose, you are kindly requested not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the products plus further protective packaging that will keep them intact and protect them from writing or labels.
To request a return kindly write an email to [email protected] including the order’s number and email address used for the purchase: you will receive a withdrawal confirmation email with instructions on how to ship the products.
0011 does not cover shipping costs of any items returned and will charge you for the shipping costs to return the products.
To exercise a right of withdrawal in returning faulty and non-conforming goods, the consumer must notify 0011 s.r.l., a company incorporated under Italian laws, with registered office in via Uberto Visconti Di Modrone 2, 20121, Milan, of his intentions by sending an email to [email protected].
In circumstances where you consider that the product does not conform with the contract at the time of delivery, you should return the product to us at the address indicated on the ticket that you will receive with the product on delivery or later indicated by email. We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product.
Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, not later than 14 days from the day on which 0011 receives your decision to withdraw from this contract. We may however withhold the refund until we have received the returned goods.
All refunds will be wired using the same means of payment you used for the initial transaction, unless you request the refund to be made using a different means of payment. In this case, you will be charged all additional costs incurred to refund the amount to the different means of payment you choose.
The right of withdrawal does not apply to custom or personalized products (made to order) which are non-returnable.
Sale items are non-refundable but can be exchanged within 30 days of purchase. As with returns, 0011 does not cover the shipment costs of any items sent back.
These website standard terms and conditions written on this webpage shall manage your use of this website. These terms will be applied fully and affect to your use of this website. By using this website, you agreed to accept all terms and conditions written in here. You must not use this website if you disagree with any of these website standard terms and conditions. For an example of high-quality terms and conditions, visit ironlinkdirectory.com.
Minors or people below 18 years old are not allowed to use this website.
Other than the content you own, under these terms, 0011 and/or its licensors own all the intellectual property rights and materials contained in this website.
You are granted limited license only for purposes of viewing the material contained on this website.
You are specifically restricted from all of the following:
Certain areas of this website are restricted from being access by you and 0011 s.r.l. may further restrict access by you to any areas of this website, at any time, in absolute discretion. Any user id and password you may have for this website are confidential and you must maintain confidentiality as well.
In these website standard terms and conditions, “your content” shall mean any audio, video text, images or other material you choose to display on this website. By displaying your content, you grant 0011 s.r.l. a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your content must be your own and must not be invading any third-party’s rights. Company name reserves the right to remove any of your content from this website at any time without notice.
This website is provided “as is,” with all faults, and company name express no representations or warranties, of any kind related to this website or the materials contained on this website. Also, nothing contained on this website shall be interpreted as advising you.
In no event shall 0011 s.r.l., nor any of its officers, directors, and employees, shall be held liable for anything arising out of or in any way connected with your use of this website whether such liability is under contract. 0011 s.r.l., including its officers, directors and employees shall not be held liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.
You hereby indemnify to the fullest extent 0011 s.r.l. from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.
If any provision of these terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
0011 s.r.l. is permitted to revise these terms at any time as it sees fit, and by using this website you are expected to review these terms on a regular basis.
0011 s.r.l. is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms.
These terms constitute the entire agreement between 0011 s.r.l. and you in relation to your use of this website and supersede all prior agreements and understandings.
These terms will be governed by and interpreted in accordance with the laws of the state of Italy, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Italy for the resolution of any disputes. These terms and conditions have been generated at termsandcondiitionssample.com.
Welcome to our website www.0011jewels.com.
This privacy policy provides you with all information that is useful for understanding how we collect and use the information identifying users of the website and illustrates the purpose and processing methods used by the data controller to process personal data. Please read our privacy policy carefully, as it applies every time a user browses the pages of the website www.0011jewels.com, regardless of whether the same decides to take advantage of the services proposed by the same and/or purchase any of the displayed products. These guidelines shall be regarded as an integral part of the website’s general user conditions as they provide information on privacy and the security systems adopted by the website.
The owner and controller of the data processed by this website is 0011 s.r.l., with registered office in via Uberto Visconti di Modrone 2, 20121 Milan, Italy, tax id and vat registration 13403360962. 0011 s.r.l. independently decides on the purposes and methods of the processing, as well as on the security procedures to be applied to guarantee confidentiality, integrity and availability of the data.
Legislative decree no. 196 of 30 June 2003 is the law, which aims to ensure that the processing of your personal data will be in respect of human rights and freedoms and dignity of persons, with particular reference to privacy and the right to your personal identity. Therefore, this information is provided pursuant to art. 13 of legislative decree no. 196/2003 (the “privacy code”) and completes the website information.
Pursuant to art. 13 of the privacy code, the personal data you provide when registering to the website, or otherwise acquired when contacting 0011, will be processed for the purposes relating to the sale of goods through the website or by adding your name to our newsletter list or to our client database. After registering to the website, we could send you e-mails relating to services similar to those we already provided, pursuant to art. 130, paragraph 4 of the privacy code. You may object to receiving such e-mails sent at any time by simply unsubscribing from our mailing list. If you grant your consent, your personal data could be used for sending information and commercial offers also by third parties to whom 0011 communicated your personal data (for registered users only). Furthermore, with your authorization, your data could be used to collect general and specific data and information on your shopping tendencies and/or preferences (for registered users only).
The holder of the data collected through this site is 0011 s.r.l..0011 s.r.l. independently establishes the purposes and methods of the personal data processing, as well as the safety procedures to be applied to ensure the confidentiality, integrity and availability of data of visitors who access and browse the web site (hereinafter the “users” and, in the singular, the “user”).
0011’s managing director is the person in charge of controlling the personal data and guarantees our visitors the full respect of the privacy and data security rules.
Visiting or buying through the website may require the processing of certain personal data.
Personal data are collected by 0011 in accordance with the terms provided by privacy code, with respect to the minimum security standards (artt. 33-34) and its treatment by means of computer (art. 35), manual and automated tools, in order to achieve the above indicated purposes and to guarantee the privacy and security of your data.
0011’s processing of personal data could be optional or mandatory for the purposes above written. The possible refusal to communicate to 0011 mandatory information containing personal data could prevent 0011 from achieving the indicated purposes, such as finalizing the sale of the website products or providing other services available through the website (support services – mailing etc.).
You always have the right to request and obtain information from 0011 on the methods of data distribution, on the origin of personal data, on the purposes and methods of processing personal data, on the logic applied in case of processing with the aid of electronic instruments, on the identity of the holder or of potential and additional controllers, as well as on the subjects or categories of persons to whom the data may be communicated as in charge of controlling personal data.
You will also have a permanent right to obtain from 0011:
To ensure that your personal data are always accurate, current, relevant and complete, you are requested to report to 0011 any subsequent variations through the mail address [email protected].
You may, in any case, oppose, in whole or in part, to the processing of personal data if you prove the presence and soundness of legitimate reasons to object.
You may also object to the processing of your personal data concerning if these are used for sending advertising material or for carrying out market research or commercial communication. However, article 130, paragraph 4, of the privacy code states that personal data can be used for the promotion and sale of products similar to those already purchased, without the need to acquire an express agreement and except for the case where the user has expressly denied the right to use the email address provided for this purpose.
The processing of personal data is also subject to the new rules of simplification of data’s processing for administrative and accounting purposes, content in the provision of the guarantor of 19th may 2008. According to this provision, the user’s postal address can be used to send along with administrative and accounting documents also advertising about products similar to those already purchased, increasingly on condition that the user has not expressly refused such use.
The right to object to the use for commercial and promotional purposes of your postal address and email address may be exercised by writing to 0011 which undertakes to give a prompt feedback.
The information set out above constitutes the minimum content which by law must be provided to users. For further information please read the whole privacy policy hereby.
0011 is committed to:
The users’ personal data is mostly processed electronically by 0011 and other parties carefully selected for their reliability and competence. Such third parties carry out operations to achieve the data processing purposes strictly related to use of the web site and the sale of products through the web site (see next paragraph “parties who may process your personal data”).
The specific purposes of the processing are summarized from time to time in the information that, pursuant to art. 13 of the privacy code, is necessarily presented to the users releasing their personal information.
By way of example, but not limited to, personal data may be processed in the following cases:
In processing the users’ personal data inan undertakes to respect the principle of strict necessity, and therefore excludes the personal data processing where the objectives pursued can also be achieved by using anonymous data (such as, for example, in market research aimed at improving services).
Your data will be disclosed to third parties only with your consent, except in cases where communication is required by law or where the consent is not required; in such cases, the data may be made available to third parties who will process them independently and exclusively for such purposes (e.g., in the case of request made by the police or by the courts or other competent authorities, or to perform obligations arising by the contract).
Any other processing purposes different from those for which you provided your personal data, will be highlighted in this form and will be processed by 0011 only after obtaining your express consent (which may happen, for example, in case of customer profiling based on purchase’s preferences and habits).
There are, however, certain data processing for which the current legislation provides for the exclusion of consent: for example, we inform you that 0011 can process your personal data without your consent when this is necessary to fulfill a legal obligation or when it is necessary to give effect to the obligations assumed by contract (for example, if you have bought our products or if you have requested specific services through the website).
We also inform you that your personal data will not be transferred abroad to countries which are not member of the E. U. and which do not provide a sufficient level of privacy protection. In case this is necessary to provide you the services or to undertake a contract with 0011 for the purchase of products, we ensure that the transfer of personal data to countries that do not belong to the European union and which do not ensure an adequate level of protection, will be executed only after 0011 has signed specific agreements with such entities in accordance with law and applicable regulations.
It may happen that 0011 processes personal data of third parties which have been communicated to 0011 directly by its users, for example if the user has purchased a product to be sent to a friend or if the person who pays for the product’s purchase is different from the person to whom the product is intended.
In these cases, 0011 will make sure to deliver to the third person the information pursuant to art. 13 of the privacy code as soon as he records his personal data in our archive.
However, it is your responsibility to obtain the consent of this third person before he communicates his data to 0011 and to inform him about this privacy policy, because you are the only person in charge of communicating information and data to third parties without their consent and for their possible unfair use or contrary to law.
We inform you that the consent of these persons is not required when their data is communicated to 0011 for the signature of this agreement with 0011, in favor of the third parties.
0011 reserves the right to delete accounts and all related data in case of illegal contents, harmful to the image of 0011 and/or its products or third parties’ image, or otherwise offensive or that promote illegal, defamatory or pornographic activities, or that incite violence, promote discrimination based on race, sex, religion and sexual orientation.
0011 adopts the necessary security measures in order to minimize the risk of destruction or loss – even accidental – of unauthorized access or of not allowed processing or not in accordance with the purposes of collection of users’ personal data.
However, 0011 cannot guarantee to its users that the security measures of the website and the data transmission are able to limit or exclude any risk of unauthorized access or of data’s dispersion by user’s devices resulting from, for example, not appropriate software for the protection of data’s transmission in internet both incoming and outgoing (such as updated antivirus systems).
The web site may contain links to other web sites that may not have any connection with 0011. The 0011’s privacy policy does not apply to third parties websites.
0011 does neither control nor monitor such web sites or their content. As a result, 0011 cannot be responsible for the content and rules of such sites, also with regard to privacy and processing of personal data during your navigation operations. Such links do not imply any recommendation or report from 0011, or any guarantee of their contents, services or goods.
You may request to 0011 more information on how we treat your personal information upon written request to the address [email protected] email.
If you want to know your rights and any amendments to the legislation concerning the protection of individuals with regard to the processing of personal data, you may want to visit the website of the guarantor for the protection of personal data (www.garanteprivacy.it).
This privacy policy is governed by Italian law and in particular by the code regarding the protection of personal data (legislative decree 30 June 2003 n. 196) which regulates the processing of personal data – also held overseas – carried out by anyone who resides or it is based in Italy.
The code ensures that the processing of personal data will be in respect of human rights and freedoms and dignity of persons, with particular reference to privacy, your personal identity and the right to personal data protection.
0011 may amend or simply update all or part of this privacy policy, also in consideration of amendments in the laws and regulations that govern and protect personal data and the rights of users. Amendments and updates to the privacy policy will be notified to users on the website’s home page and will be binding once posted on the website.
In accordance with the provisions of the guarantor for the protection of personal data (hereinafter the “guarantor”) issued on 6th June 2021 entitled identification of the simplified procedures for the information note and the obtaining of consent for the use of cookies (hereinafter the “cookie law”), 0011 SRL. with registered office in Via Uberto Visconti Di Modrone 2, 20121 Milano, Italy, tax code, vat n.10520800961, intend to inform the user as follows: The internet website www.0011jewels.com uses cookies to improve your browsing experience.
Cookies are small units of text strings that websites visited by the user may send to the user’s device (normally to the browser); they are then stored on the device and transmitted to the website again the next time the user visits it.
Cookies must be enabled in order to be able to order products on the website. If the user chooses not to accept the cookies, the user can still browse the website and use it for reference purposes. Cookies are enabled by default by most browsers, nevertheless a section with instructions on how to manage cookie settings for each browser can be found at the end of this page.
It is important to point out that, while browsing the web, users may receive two different sorts of cookies:
Cookies can also be classified into categories according to the purpose for which they are used: some provide improved browsing of the website by saving the users choices in relation to specific configurations (so-called “technical cookies”), whilst others are used to track the navigation activities of the user and send advertising and/or offer services which meet the preferences of the same (so-called “profiling cookies”).
Cookies can perform various functions, such as allowing the user to navigate between different pages efficiently, remembering your preferences, and in general to improve the user’s experience on websites.
Cookies are not dangerous for any user devices. No personal identification information such as, for instance, credit card details, are saved in the cookies generated by the website. The information below, however, is encrypted and collected by the same to improve the user’s browsing experience on the website. For example, they can be useful for identifying and resolving errors, or for identifying relevant correlated products to be proposed to the user during navigation.
The website uses the following types of first-party technical cookies, for which no users’ consent is required but for which the data controller is obliged to provide adequate information:
The use of technical cookies and the processing activities related to the same, do not require prior consent of the user, according to the current laws in force.
The possibility remains, in any case, for users to prevent the installation of technical cookies at any moment in time using the settings on the browser used; this does mean, however, that such settings may make the website slow, complicated, or even impossible to navigate.
It is possible that some cookies are placed on your device when browsing our website which are not directly controlled and managed by the data controller. This happens, for instance, if the user visits a page that contains third party website content.
In this respect, please be advised that 0011 SRL has no role in the processing of the data collected by this type of cookie, given their status as mere technical intermediaries.
Third party cookies are required to view customized advertising on the website and other sites and are based on the browsing activities of each individual user. This type of cookie may also be used by third parties to display their products and services on the website.
The website also uses analytic cookies which are used to collect, as a mere example, the following information:
These cookies, along with the purposes for which the same are used outside the website, fall under the direct and exclusive responsibility of the third part that installs them on the users’ terminals and are used to display advertising media to the user that may be of interest to the same (as in the case of third-party cookies used for marketing/retargeting strategies). Should the user decide not to receive third party cookies on his/her device, it is possible to use the links below and access the information notice and consent forms provided by such third parties to reject setting of all such cookies.
When visiting the website for the first time, the user can accept all cookies by clicking the “ok” button or the “x” closure button in the banner, or any web page element outside the actual banner itself.
In all other cases, and during every subsequent visit to the website, the user can access this information note (clicking on the “cookie policy” link at the bottom of the website homepage) and deny his/her consent to the installation of cookies clicking on the relative links provided above.
In any case, given that most browsers are programmed to accept cookies automatically, the user can choose to block receipt of the same, especially in those cases where the third party in question has not provided the opt-out option correctly, by accessing the browser settings and disabling the use of such cookies, according to the procedure illustrated in the links indicated below:
To disable analytical cookies and prevent google analytics from collecting your navigation data, download the browser add-on to disable google analytics: https://tools.google.com/dlpage/gaoptout
The identification data of the data controller processing user data is provided at the beginning of this information notice.
In relation to the website, please be advised in particular that: